Complaint Management Reduces Liability

A NEJM-published study revealed that half of closed claims are non-meritorious and represent $360K in settlements plus defense costs. With an annual claims rate of about 1 in 18K patients, a frivolous claim occurs in about 36K ED visits, which costs $10 per patient -- a significant prevention opportunity.

Smart-ER includes the Active Issues Manager (AIM) module, which provides a complaint management workflow for service line leaders. This software solution classifies, addresses, and routes complaints. Through prompt and proper complaint management, customers are satisfied and and medical-legal risk is reduced.

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