Brand and Reputation Enhanced
Differentiate your organization from peers and exceed patient expectations by showing that caring continues beyond the emergency department visit, outpatient procedure or hospital discharge. Further, with reliable and timely patient contact, clinical staff are held accountable in a fair manner and this leads to performance improvement.
The Smart-ER™ complaint management software solution classifies and routes complaints to the appropriate parties. Prompt and proper complaint management improves the hospital image and promulgates customer loyalty.