EffectiveResponse™, our flagship solution, is marketed by Taylor Healthcare within its SMARTworks® technology portfolio. Using this system, hospital-based emergency departments automatically contact discharged patients to check on wellbeing and uncover service issues. Experience a robust feedback loop and statistically-valid provide metrics to drive improvement forward. Watch our overview video or read about one client's experience. To arrange a demonstration, enter your contact information on the Standard Register Healthcare website.
A limited set of EMR data is extracted from your EMR and automatically uploaded to our partitioned cloud server via a highly secure connection with SFTP protocols. This is accomplished without requiring expensive HL7 interfaces.
Appropriate patients are contacted via email and SMS gateways and directed to a self-assessment portal in their native language. Using a computer, tablet or smart phone, each can complete a brief wellbeing check and submit information about the experience. Electronic communication greatly reduces staffing costs.
Any internet-ready computer becomes a virtual call center for your staff to contact patients that have not engaged electronically. Phone numbers are automatically dialed using an internet telephony (VoIP). Standard questions are provided and custom questions may be added. Any patient subset can receive custom marketing or research questions.
Active Issues Manager (AIM™)
When a patient reports an urgent medical concern or service complaint, built-in triggers will notify your staff in a variety of ways. Issues are relayed to designated service line managers and directors in the manner that each prefers. Active Issues Manager classifies and systematically routes complaints. Prompt attention to patient concerns will optimize service recovery, bolster satisfaction, and create hospital-patient loyalty.
Reports containing departmental demographics, assessment results, and staff performance are generated monthly. Clinical provider metrics tie to productivity, satisfaction and utilization and each individual is compared to benchmarks. Callback staff hours and call/contact metrics are reported. Additionally, Smart-ER™ will customize analyses to satisfy your specific business needs.
Privacy, Security and Convenience
Clients have access to 24/7 technical support.