(click each title for hyperlink)
ARTICLES
QUEST: Improving Patient and Provider Experiences, Medscape, published March 21, 2018
A Better Way to Elicit Patient Feedback, HealthLeaders Media, published July 7, 2015
Timely patient satisfaction surveys: No longer an option, Fierce Healthcare, published May 21, 2015
Best practices for improving care with patient followup, Hospital Impact, published January 7, 2015
The Impact of Patient Recontact after an Emergency Department Visit, published 2013
Patient Callbacks Can Decrease Legal Risks, published October 1, 2012
The Impact of an Emergency Department Callback Clerk on an Suburban Hospital, published 2006
REVIEWS
INTERVIEWS
PRESS RELEASES
SmartER Revolutionizes Control of Frequent Emergency Department Users with Technology
(April 28, 2015) “This innovative program helps hospitals transition from volume to value … literally!
SmartContact Supports Emergency Care Innovation of the Year Award Recipient (October 27, 2014)
Post-Visit Patient Contact: An Accountable Care Necessity
(March 11, 2013) Contacting individuals after any type of hospital interaction boosts patient satisfaction, mitigates risk and optimizes provider performance.
SmartER Launches Revolutionary Patient Contact System at AAEM Meeting
(February 08, 2013) The software solution is designed for all types of patient interactions within hospitals including after an inpatient discharge, emergency department visit, radiology test, same-day surgery, or specialty procedure.