Published Articles on Patient Communication

2014: Guss DA, Siobhan G, Castillo EM. The Impact of Post-discharge Patient Telephone Call After Discharge on Likelihood to Recommend in an Academic Emergency Department. Journal of Emergency Medicine Jan;46(4):560-6.

2014: Shupe R. Post-visit phone calls: Reducing preventable readmissions and improving the patient experience. Journal of Nursing Education and Practice. 4(4):45-51

2013: Patel PB, Vinson DR. Physician E-mail and Telephone Contact After Emergency Department Visit Improves Patient Satisfaction: A Crossover Trial. 2013; Annals of Emergency Medicine Jun;61(6):631-7

2013: Guss DA, Leland H, Castillo EM. The Impact of Post-discharge Patient Call Back on Patient Satisfaction in Two Academic Emergency Departments. Journal of Emergency Medicine Jan;44(1):236-41.

2012: Weisman DS, Bashir L, Mehta A, et al. A medical resident post-discharge phone call study. Hosp Pract (Minneap). 2012 Apr; 40(2):138-46.

2011: Hojat M, Louis DZ, Markhan FW, et al. Physicians’ empathy and clinical outcomes for diabetic patients. Acad Med. 2011 Mar;86(3):359-64.

2011: Harrison PL Hara PA, Pope JE et al. The Impact of Post discharge Telephonic Follow-Up on Hospital Readmissions. Popul Health Manag. 2011 February; 14(1): 27-32.

2011: Boulding W, Glickman SW, Manary MP, et al. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. Am J Manag Care. Jan;17(1):41-8.

2010: Baker SJ, McGowan N. Post-visit phone calls save lives, improve clinical outcomes, and reduce readmissions. Journal of Emergency Nursing. May; 36(3): 256-259.

2010: Willard M. Post-discharge call programs - improving satisfaction and safety. Patient Safety and Quality Healthcare. 2010:36-39.

2010: Hayden AC, Pichert JW, Fawcett J, Moor &IM, Hickson GB. Best practices for basic and advanced skills in health care service& ecovery: A case study of a readmitted patient. Jt Comm J Qual Patient Saf. 2010 July; 36(7):310W318. (summary)

2009: Jencks SF, Williams MV, Coleman, EA. Re-hospitalizations among patients in the Medicare fee-for-service program. New England Journal of Medicine, 2009; 360:1418-1428.

2009: Jack, BW, Chetty VK, Anthony D, et al. A reengineered hospital discharge program to decrease rehospitalization: A randomized trial. Annals of Internal Medicine, 2009; 150:178-187.

2009: Setia N, Meade C. Bundling the value of discharge telephone calls and leader rounding. J Nurs Adm 2009 Mar;39:138-141.

2008: Hodgins MJ, Ouellet LL, Pond S. Effect of telephone follow-up on surgical orthopedic recovery. Applied Nursing Research 21 (2008) 218 – 226

2008: Kripalani S, Price M, Vigil V, Epstein KR. Frequency and predictors of prescription-related issues after hospital discharge. Journal of Hospital Medicine, 2008; 3(1):12-19.

2006: Mistiaen P, Poot E. Telephone follow-up, initiated by a hospital-based health professional, for post-discharge problems in patients discharged from hospital to home. Cochrane Database Syst Rev. 2006; 4(CD004510. DOI:10.1002/14651858.CD004510.pub3).

2006: Huotari K, Lyytikäinen O, Impact of post discharge surveillance on the rate of surgical site infection after orthopedic surgery. Infect Control Hosp Epidemiol. 2006 Dec; 27(12):1324-9.

2005: Leong SL, Gingrich D, Lewis PR et al. Enhancing Doctor-Patient Communication Using Email: A Pilot Study. J Am Board Fam Med. 2005 May; 18(3):180-188.

2005: Stelfox HT, Gandhi TK, Orav EJ, Gustafson ML. The relation of patient satisfaction with complaints against physicians and malpractice lawsuits. Am J Med. 2005 Oct;118(10):1126-33.

2002: Riegel B, Carlson B, Kopp Z, LePetri B, Glaser D, Unger A. Effect of a standardized nurse case-management telephone intervention on resource use in patients with chronic heart failure. Arch Intern Med. 2002 Mar 25; 162(6):705-712.

2001: Weaver LA, Doran, KA. Telephone Follow-Up After Cardiac Surgery: Facilitating the transition from hospital to home. AJN, May 2001 101(5):24SS-24UU.

2001: Jerant AF, Azari R, Nesbitt TS. Reducing the cost of frequent hospital admissions for congestive heart failure: a randomized trial of a home telecare intervention. Med Care. 2001 Nov;39(11):1234-45

2001: Dudas V, Bookwalter T, Kerr KM, Pantilat SZ. The impact of follow-up telephone calls to patients after hospitalization. Am J Med. 2001 Dec 21;111(9B):26S-30S.

2000: Welch HG, Johnson DJ, Edson R. Telephone care as an adjunct to routine medical follow-up. A negative randomized trial. Eff Clin Pract. 2000;May-June, 3(3):123-130.

2000: Poncia HD, Ryan J, Carver M. Next day telephone follow-up of the elderly: a needs assessment and critical incident monitoring tool for the accident and emergency department. J Accid Emerg Med. 2000 Sep;17(5):337-340.


Poster Presentations

IHI December 2013 - An Automated Wellbeing and Service Follow-up Solution That Facilitates ED Case Management

ASHRM October 2014 - Automating Patient Contact After ED Discharge Enhances Safety and Reduces Risk

IHI December 2014 - Automating Patient Contact After ED Discharge Enhances Safety and Reduces Risk