Published Articles on Post-Visit Patient Communication

2015: Papa A, Lefton C. Discharge Texting: The Evolution of ED Callbacks. Journal of Emergency Nursing July; 41(4):345-6.

2014: Handel DA, French LK, Nichol J, Momberger J, Rongwei F. Associations between Patient and Emergency Department Operational Characteristics and Patient Satisfaction Scores in an Adult Population. Annals of Emergency Medicine Dec;64(6):604-8

2014: Guss DA, Siobhan G, Castillo EM. The Impact of Post-discharge Patient Telephone Call After Discharge on Likelihood to Recommend in an Academic Emergency Department. Journal of Emergency Medicine Jan;46(4):560-6.

2014: Shupe R. Post-visit phone calls: Reducing preventable readmissions and improving the patient experience. Journal of Nursing Education and Practice. 4(4):45-51

2013: Patel PB, Vinson DR. Physician E-mail and Telephone Contact After Emergency Department Visit Improves Patient Satisfaction: A Crossover Trial. 2013; Annals of Emergency Medicine Jun;61(6):631-7

2013: Guss DA, Leland H, Castillo EM. The Impact of Post-discharge Patient Call Back on Patient Satisfaction in Two Academic Emergency Departments. Journal of Emergency Medicine Jan;44(1):236-41.

2012: Weisman DS, Bashir L, Mehta A, et al. A medical resident post-discharge phone call study. Hosp Pract (Minneap). 2012 Apr; 40(2):138-46.

2011: Hojat M, Louis DZ, Markhan FW, et al. Physicians’ empathy and clinical outcomes for diabetic patients. Acad Med. 2011 Mar;86(3):359-64.

2011: Harrison PL Hara PA, Pope JE et al. The Impact of Post discharge Telephonic Follow-Up on Hospital Readmissions. Popul Health Manag. 2011 February; 14(1): 27-32.

2011: Boulding W, Glickman SW, Manary MP, et al. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. Am J Manag Care. Jan;17(1):41-8.

2010: Baker SJ, McGowan N. Post-visit phone calls save lives, improve clinical outcomes, and reduce readmissions. Journal of Emergency Nursing. May; 36(3): 256-259.

2010: Willard M. Post-discharge call programs - improving satisfaction and safety. Patient Safety and Quality Healthcare. 2010:36-39.

2010: Hayden AC, Pichert JW, Fawcett J, Moor &IM, Hickson GB. Best practices for basic and advanced skills in health care service& ecovery: A case study of a readmitted patient. Jt Comm J Qual Patient Saf. 2010 July; 36(7):310W318. (summary)

2009: Jencks SF, Williams MV, Coleman, EA. Re-hospitalizations among patients in the Medicare fee-for-service program. New England Journal of Medicine, 2009; 360:1418-1428.

2009: Jack, BW, Chetty VK, Anthony D, et al. A reengineered hospital discharge program to decrease rehospitalization: A randomized trial. Annals of Internal Medicine, 2009; 150:178-187.

2009: Setia N, Meade C. Bundling the value of discharge telephone calls and leader rounding. J Nurs Adm 2009 Mar;39:138-141.

2008: Hodgins MJ, Ouellet LL, Pond S. Effect of telephone follow-up on surgical orthopedic recovery. Applied Nursing Research 21 (2008) 218 – 226

2008: Kripalani S, Price M, Vigil V, Epstein KR. Frequency and predictors of prescription-related issues after hospital discharge. Journal of Hospital Medicine, 2008; 3(1):12-19.

2006: Mistiaen P, Poot E. Telephone follow-up, initiated by a hospital-based health professional, for post-discharge problems in patients discharged from hospital to home. Cochrane Database Syst Rev. 2006; 4(CD004510. DOI:10.1002/14651858.CD004510.pub3).

2006: Huotari K, Lyytikäinen O, Impact of post discharge surveillance on the rate of surgical site infection after orthopedic surgery. Infect Control Hosp Epidemiol. 2006 Dec; 27(12):1324-9.

2005: Leong SL, Gingrich D, Lewis PR et al. Enhancing Doctor-Patient Communication Using Email: A Pilot Study. J Am Board Fam Med. 2005 May; 18(3):180-188.

2005: Stelfox HT, Gandhi TK, Orav EJ, Gustafson ML. The relation of patient satisfaction with complaints against physicians and malpractice lawsuits. Am J Med. 2005 Oct;118(10):1126-33.

2002: Riegel B, Carlson B, Kopp Z, LePetri B, Glaser D, Unger A. Effect of a standardized nurse case-management telephone intervention on resource use in patients with chronic heart failure. Arch Intern Med. 2002 Mar 25; 162(6):705-712.

2001: Weaver LA, Doran, KA. Telephone Follow-Up After Cardiac Surgery: Facilitating the transition from hospital to home. AJN, May 2001 101(5):24SS-24UU.

2001: Jerant AF, Azari R, Nesbitt TS. Reducing the cost of frequent hospital admissions for congestive heart failure: a randomized trial of a home telecare intervention. Med Care. 2001 Nov;39(11):1234-45

2001: Dudas V, Bookwalter T, Kerr KM, Pantilat SZ. The impact of follow-up telephone calls to patients after hospitalization. Am J Med. 2001 Dec 21;111(9B):26S-30S.

2000: Welch HG, Johnson DJ, Edson R. Telephone care as an adjunct to routine medical follow-up. A negative randomized trial. Eff Clin Pract. 2000;May-June, 3(3):123-130.

2000: Poncia HD, Ryan J, Carver M. Next day telephone follow-up of the elderly: a needs assessment and critical incident monitoring tool for the accident and emergency department. J Accid Emerg Med. 2000 Sep;17(5):337-340.


Poster Presentations by Smart-ER

IHI December 2013 - An Automated Wellbeing and Service Follow-up Solution That Facilitates ED Case Management

ASHRM October 2014 - Automating Patient Contact After ED Discharge Enhances Safety and Reduces Risk

IHI December 2014 - Automating Patient Contact After ED Discharge Enhances Safety and Reduces Risk