Satisfaction/HCAHPS Improved

Smart-ER™ uncovers patient concerns, which allows for prompt service recovery, the hallmark of outstanding satisfaction ratings.

The Patient Protection and Affordable Care Act designated the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) as a measure that will be included in the Hospital Value-Based Purchasing (VBP) programs that begin in 2013. The Cleveland Clinic documented a 19% overall higher HCAHPS scores  through post-discharge patient contact.

Proactive patient engagement heightens the health care experience and sets the stage for great communication between patients and health care systems and creates bilateral loyalty.

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