Self-Assessments Reduce Staffing Cost
Many hospitals use callback clerks or nurses to reach patients after emergency department visits or procedure. The Robert Wood Johnson Foundation identified telephone callbacks as a best ED practice in 2006.
Adding Smart-ER™ self-assessments to telephone callbacks creates a hybrid approach that significantly adds value. In a setting where most patients are currently called back, staffing needs can be halved. Conversely, in a setting where a fraction of patients are currently called back, the patient reach can be doubled.
In a hospital unable to afford callback staff, self-assessments as the sole means of reaching patients is extremely affordable .