Workflow Optimization

Smart-ER makes it easy for callback staff to track their service line call list and for managers and directors to check patient feedback.

Issue forwarding is automated.  Built-in, customized notification triggers immediately relay serious situations are to appropriate team members and dovetail with existing workflows.

Every computer workstation becomes a virtual call center. Moreover, electronic self-assessments can double the reach of callback staff so they may focus only on those that require a personal attention.

 

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