2,792,046

patients surveyed

427,862

staff compliments

36,267

service recovery

19,118

aftercare assistance

234

claims prevented

Solutions

SmartConcern
SmartConcern™ allows hospitalized patients to share concerns with service line leaders so they can be addressed on a real-time basis.
SmartContact
SmartContact™ is an automated patient engagement solution that uncovers next-day wellbeing and service issues after an outpatient encounter.
SmartControl
SmartControl™ leverages a proven strategy to control ED over-utilization by automating case manager workflows and care team communication.

PETE SCHUBEL MD

Medical Director, Emergency Medicine/Immediate Care Edward Hospital, Naperville, IL

“Giving our physicians, APNs and PAs feedback after each shift creates the necessary insights about patient engagement that really drive improvement.”
2017-08-04T09:13:01-05:00
Medical Director, Emergency Medicine/Immediate Care Edward Hospital, Naperville, IL “Giving our physicians, APNs and PAs feedback after each shift creates the necessary insights about patient engagement that really drive improvement.”

KATE SCHMELKA MD MPH

Attending Emergency Physician, Elmhurst Hospital, Elmhurst IL

“Automated patient engagement creates a safety net to catch patients deteriorating after discharge and bring them back for reassessment.”
2017-08-04T09:19:14-05:00
Attending Emergency Physician, Elmhurst Hospital, Elmhurst IL “Automated patient engagement creates a safety net to catch patients deteriorating after discharge and bring them back for reassessment.”

PRISCILLA COUCH RN, MSN

Assistant Chief Nursing Officer, National Park Medical Center, Hot Springs, AK

“Patients give more feedback when they’re texting … and our mean satisfaction score almost doubled over six months!"
2017-08-04T09:27:53-05:00
Assistant Chief Nursing Officer, National Park Medical Center, Hot Springs, AK “Patients give more feedback when they’re texting … and our mean satisfaction score almost doubled over six months!"

DENISE HAISCH RN

Emergency Department Manager, Avera McKennan Medical Center, Sioux Falls, SD

"It is rewarding to staff to hear how much a patient appreciated the care they received and I have found the patient to be very appreciative of the follow-up."
2017-08-10T20:49:10-05:00
Emergency Department Manager, Avera McKennan Medical Center, Sioux Falls, SD "It is rewarding to staff to hear how much a patient appreciated the care they received and I have found the patient to be very appreciative of the follow-up."