2,532,535

patients reached

17,155

treatment plans revised

5,867

complaints addressed

114

claims prevented

SmartContact
SmartContact™ is an automated patient engagement solution that reveals and resolves next-day wellbeing and service issues after an outpatient encounter.
SmartControl
SmartControl™ leverages a proven solution to control ED overutilization by automating case manager workflows including care team communication.
SmartConcern
SmartConcern™ allows hospitalized patients to share concerns with service line leaders so that issues can be uncovered and immediately resolved.

Testimonials

PETE SCHUBEL MD

Medical Director, Emergency Medicine/Immediate Care Edward Hospital, Naperville, IL

“Giving our physicians, APNs and PAs feedback after each shift creates the necessary insights about patient engagement that really drive improvement.”
2017-08-04T09:13:01-05:00
Medical Director, Emergency Medicine/Immediate Care Edward Hospital, Naperville, IL “Giving our physicians, APNs and PAs feedback after each shift creates the necessary insights about patient engagement that really drive improvement.”

KATE SCHMELKA MD MPH

Attending Emergency Physician, Elmhurst Hospital, Elmhurst IL

“Automated patient engagement creates a safety net to catch patients deteriorating after discharge and bring them back for reassessment.”
2017-08-04T09:19:14-05:00
Attending Emergency Physician, Elmhurst Hospital, Elmhurst IL “Automated patient engagement creates a safety net to catch patients deteriorating after discharge and bring them back for reassessment.”

PRISCILLA COUCH RN, MSN

Assistant Chief Nursing Officer, National Park Medical Center, Hot Springs, AK

“Patients give more feedback when they’re texting … and our mean satisfaction score almost doubled over six months!"
2017-08-04T09:27:53-05:00
Assistant Chief Nursing Officer, National Park Medical Center, Hot Springs, AK “Patients give more feedback when they’re texting … and our mean satisfaction score almost doubled over six months!"

DENISE HAISCH RN

Emergency Department Manager, Avera McKennan Medical Center, Sioux Falls, SD

"It is rewarding to staff to hear how much a patient appreciated the care they received and I have found the patient to be very appreciative of the follow-up."
2017-08-10T20:49:10-05:00
Emergency Department Manager, Avera McKennan Medical Center, Sioux Falls, SD "It is rewarding to staff to hear how much a patient appreciated the care they received and I have found the patient to be very appreciative of the follow-up."