2,302,535

patients reached

15,655

treatment plans revised

5,297

complaints addressed

101

claims prevented

ABOUT US

SmartER automates healthcare workflows and patient-provider communication
using cloud-based algorithms that improve quality, efficiency and satisfaction.

Our Platform

Our platform include three software solutions that build upon one another.

SmartContact™   engages  patients

SmartControl™  manages utilization

SmartConcierge™ coordinates care

SmartContact
SmartContact™ is an automated patient engagement solution used to contact discharged patients in order to uncover and resolve well-being or service issues.
SmartControl
SmartControl™ is a utilization managment solution that addresses frequent ED users by automating case manager workflows and care team communication.
SmartConcierge
SmartConcierge™ optimizes care coordination and revenue by automating processes that patient navigators use to ensure ideal patient follow-up.
SmartConsult
SmartConsult™ is an opportunity for our expert team to visit your hospital and assist with improving patient engagement and care coordination.

Testimonials

PETE SCHUBEL MD

Medical Director, Emergency Medicine/Immediate Care Edward Hospital, Naperville, IL

“Giving our physicians, APNs and PAs feedback after each shift creates the necessary insights about patient engagement that really drive improvement.”
2017-08-04T09:13:01+00:00
Medical Director, Emergency Medicine/Immediate Care Edward Hospital, Naperville, IL “Giving our physicians, APNs and PAs feedback after each shift creates the necessary insights about patient engagement that really drive improvement.”

KATE SCHMELKA MD MPH

Attending Emergency Physician, Elmhurst Hospital, Elmhurst IL

“Automated patient engagement creates a safety net to catch patients deteriorating after discharge and bring them back for reassessment.”
2017-08-04T09:19:14+00:00
Attending Emergency Physician, Elmhurst Hospital, Elmhurst IL “Automated patient engagement creates a safety net to catch patients deteriorating after discharge and bring them back for reassessment.”

PRISCILLA COUCH RN, MSN

Assistant Chief Nursing Officer, National Park Medical Center, Hot Springs, AK

“Patients give more feedback when they’re texting … and our mean satisfaction score almost doubled over six months!"
2017-08-04T09:27:53+00:00
Assistant Chief Nursing Officer, National Park Medical Center, Hot Springs, AK “Patients give more feedback when they’re texting … and our mean satisfaction score almost doubled over six months!"

DENISE HAISCH RN

Emergency Department Manager, Avera McKennan Medical Center, Sioux Falls, SD

"It is rewarding to staff to hear how much a patient appreciated the care they received and I have found the patient to be very appreciative of the follow-up."
2017-08-10T20:49:10+00:00
Emergency Department Manager, Avera McKennan Medical Center, Sioux Falls, SD "It is rewarding to staff to hear how much a patient appreciated the care they received and I have found the patient to be very appreciative of the follow-up."