treatment plans revised
“SmartER develops innovative, cloud-based technology solutions for digital engagement in order to get feedback from patients after healthcare encounters.
The system assesses well-being and uncovers follow-up or service issues, a practice that enhances safety and satisfaction and reduces enterprise risk and cost."
Dr. Tom Scaletta
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PETE SCHUBEL MD
“Giving our physicians, APNs and PAs feedback after each shift creates the necessary insights about patient engagement that really drive improvement.”
KATE SCHMELKA MD MPH
“Automated patient engagement creates a safety net to catch patients deteriorating after discharge and bring them back for reassessment.”
PRISCILLA COUCH RN, MSN
“Patients give more feedback when they’re texting … and our mean satisfaction score almost doubled over six months!"
DENISE HAISCH RN
"It is rewarding to staff to hear how much a patient appreciated the care they received and I have found the patient to be very appreciative of the follow-up."