SmartER was founded in 2012 by a physician trained in clinical informatics. The company’s focus is on leveraging technology to automate patient-provider communication in ways that are effective, affordable, and easy to implement.
Our first solution, SmartContact addresses three distinct ambulatory medicine challenges that occur after emergency department and immediate care center visits, outpatient surgery/endoscopy procedures, and unscheduled primary care cases.
1There is a next-day blind spot with discharged emergency department patients regarding wellbeing and experience. Nurse callbacks can close the gap though are cost-prohibitive. SmartContact inexpensively deploys brief, electronic surveys typically completed on smartphones. This form of non-interruptive communication cuts cost by 90%.
2Paper CAHPS surveys (delivered by vendors like Press Ganey) have tremendous variability among providers. Most of the time, the percentile rank rises or falls by at least one and sometimes two quartiles each month. [reference] Conversely, SmartContact is adequately powered to accurately detect differences in individual physician performance.
3While monthly benchmarking drives success in process improvement, accessibility to healthcare data is often insufficient. SmartContact pushes actionable metrics regarding utilization, productivity, efficiency, and patient experience to individual providers after each shift and to medical directors each month.
SmartER has released two other solutions. SmartConcern boosts the experience of hospitalized patients and resultant HCAHPS scores. SmartControl reduces emergency department visits by “super users" and safely avoids admissions.