A NEJM-published study revealed that half of closed claims are without merit and average $360K in settlements plus defense costs. With an annual claims rate of about 1 in 18K emergency department patients, about $10 per every patient seen goes toward such costs.

SmartContact™ includes a complaint management workflow for service line leaders (AIM™ module), which classifies, addresses, and routes complaints. Through knowledge of and prompt attention to concerns, customers become more satisfied and and liability is reduced.

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By NO Comment 31st July 2017