(click each title for hyperlink)
QUEST: Improving Patient and Provider Experiences, Medscape, published March 21, 2018
Timely, objective, patient-specific comments and data can help physicians enhance patient satisfaction, QualityDigest, published February 21, 2017
Track ‘Impending Badness’ to Minimize Clinical and Financial Risk, Healthcare Risk Management Review, published August 4, 2016
Using Automated Surveillance to Improve Diagnosis, Patient Safety & Quality Healthcare, published May-June, 2016
Can you afford not to invest in digital patient engagement?, Fierce Healthcare, published August 6, 2015
A Better Way to Elicit Patient Feedback, HealthLeaders Media, published July 7, 2015
Timely patient satisfaction surveys: No longer an option, Fierce Healthcare, published May 21, 2015
Best practices for improving care with patient followup, Hospital Impact, published January 7, 2015
ED-CAHPS Surveys: Take Steps Now to Ease the Future. Emergency Medicine News, published July 23, 2014
The Impact of Patient Recontact after an Emergency Department Visit, published 2013
Patient Callbacks Can Decrease Legal Risks, published October 1, 2012
Improving Patient Satisfaction in the Emergency Department With a Callback Clerk, published June 4, 2008
The Impact of an Emergency Department Callback Clerk on an Suburban Hospital, published 2006
Post-Visit Patient Contact Improves Patient Satisfaction, Robert Wood Johnson Foundation promising practice, published April 8, 2013
Post-Discharge Follow-Up Isn’t Just for Hospitalizations: The Value of Contacting ED Patients, Becker’s Hospital Review, published March 7, 2013
Pat Salber of Health Tech Hatch interviews Tom Scaletta about Extending Emergency Care Beyond The ER, published April 24, 2015
Jesse Pines of Urgent Matters interviews Tom Scaletta about Electronic ED Follow Up, published November 17, 2014
Rick Bukata of Emergency Physicians Monthly interviews Tom Scaletta about ED callbacks at ACEP, published October 12, 2009
SMARTworks® EffectiveResponse Supports Emergency Care Innovation of the Year Award Recipient (October 27, 2014)
SmartER Simplifies Digital Patient Engagement with PersonalResponse, its Newest Product
(September 14, 2015) This 3-question, 30-second, next-day survey is an innovative way to close safety and service gaps while providing competitive positioning for any type of medical practice.
SmartER Revolutionizes Control of Frequent Emergency Department Users with Technology
(April 28, 2015) “This innovative program helps hospitals transition from volume to value … literally!
Post-Visit Patient Contact: An Accountable Care Necessity
(March 11, 2013) Contacting individuals after any type of hospital interaction boosts patient satisfaction, mitigates risk and optimizes provider performance.
SmartER Launches Revolutionary Patient Contact System at AAEM Meeting
(February 08, 2013) The software solution is designed for all types of patient interactions within hospitals including after an inpatient discharge, emergency department visit, radiology test, same-day surgery, or specialty procedure.