(click each title for hyperlink)


QUEST: Improving Patient and Provider Experiences, Medscape, published March 21, 2018

Timely, objective, patient-specific comments and data can help physicians enhance patient satisfaction, QualityDigest, published February 21, 2017

Track ‘Impending Badness’ to Minimize Clinical and Financial Risk, Healthcare Risk Management Review, published August 4, 2016

Using Automated Surveillance to Improve Diagnosis, Patient Safety & Quality Healthcare, published May-June, 2016

Can you afford not to invest in digital patient engagement?, Fierce Healthcare, published August 6, 2015

A Better Way to Elicit Patient Feedback, HealthLeaders Media, published July 7, 2015

Timely patient satisfaction surveys: No longer an option, Fierce Healthcare, published May 21, 2015

Best practices for improving care with patient followup, Hospital Impact, published January 7, 2015

ED-CAHPS Surveys: Take Steps Now to Ease the Future. Emergency Medicine News, published July 23, 2014

The Impact of Patient Recontact after an Emergency Department Visit, published 2013

Patient Callbacks Can Decrease Legal Risks, published October 1, 2012

Improving Patient Satisfaction in the Emergency Department With a Callback Clerk, published June 4, 2008

The Impact of an Emergency Department Callback Clerk on an Suburban Hospital, published 2006


Post-Visit Patient Contact Improves Patient Satisfaction, Robert Wood Johnson Foundation promising practice, published April 8, 2013

Post-Discharge Follow-Up Isn’t Just for Hospitalizations: The Value of Contacting ED Patients, Becker’s Hospital Review, published March 7, 2013


Pat Salber of Health Tech Hatch interviews Tom Scaletta about Extending Emergency Care Beyond The ER, published April 24, 2015

Jesse Pines of Urgent Matters interviews Tom Scaletta about Electronic ED Follow Up, published November 17, 2014

Rick Bukata of Emergency Physicians Monthly interviews Tom Scaletta about ED callbacks at ACEP, published October 12, 2009


SmartER Revolutionizes Control of Frequent Emergency Department Users with Technology
(April 28, 2015) “This innovative program helps hospitals transition from volume to value … literally!

SmartContact Supports Emergency Care Innovation of the Year Award Recipient (October 27, 2014)

Post-Visit Patient Contact: An Accountable Care Necessity
(March 11, 2013) Contacting individuals after any type of hospital interaction boosts patient satisfaction, mitigates risk and optimizes provider performance.

SmartER Launches Revolutionary Patient Contact System at AAEM Meeting
(February 08, 2013) The software solution is designed for all types of patient interactions within hospitals including after an inpatient discharge, emergency department visit, radiology test, same-day surgery, or specialty procedure.