Reports contain demographics, assessment results, and staff performance. Patient trends are reported including recidivism, and high-risk groups.
Providers are measured by satisfaction, productivity, and utilization. Patient comments are shared and compliments typically out number criticism by 4:1. The high reach rate assures statistic validity. Callback staff hours and productivity are reported.
Reports are customized by service line to satisfy specific business needs. Additionally, Smart-ER™ provides full-time technical support to satisfy client needs.