Many hospitals use callback clerks or nurses to reach patients after ambulatory visits, tests and procedure. The Robert Wood Johnson Foundation identified emergency department recontact as a best practice in 2006.
Combining SmartContact™ surveys with telephone callbacks creates a hybrid approach that adds significant value. In a setting where most patients are currently called back, staffing needs can be halved. Conversely, in a setting where a fraction of patients are currently called back, the patient reach can be doubled.
In a hospital unable to afford callback staff, surveys as the sole means of reaching patients is extremely affordable .