Overview

SmartContact is an automated patient-provider communication solution used to resolve next-day wellbeing and service issues after an emergency department visit, office appointment, or outpatient procedure.

With urgent issues, built-in alerts immediately notify designated staff members. Cases are listed in the Active Issues Manager (AIM), which allows your team to leverage intelligent automation and send personalized patient responses within seconds.

Provider Shift Report

Performance metrics and patient comments are pushed to each provider two days after each shift.

Security and Support

SmartER products comply with patient privacy and data security requirements defined by HIPAA and HITECH. Click here to view a summary. Our clients have 24/7 access to technical support.