Overview

More than ever, healthcare providers and services are chosen based on 5-star ratings and publically posted comments. This is particularly true for unattached patients, including those that just moved to the service area.

SmartReputation delivers a one-question survey by text message after a patient encounter. It is a remarkably powerful tool for gathering feedback and generating favorable reviews. When a compliment is relayed, the patient is asked to publicly share their opinion.

The solution is perfect for urgent, immediate, and primary care clinics along with endoscopy, outpatient surgery, and imaging centers that want to outpace competitors. Survey comments can be streamed to a hospital or clinic website.

 

With SmartReputation, most patients share their opinions and typically more than 80% are positive. When a patient shares concerns, workflow automation is leveraged to promptly and effectively perform service recovery, which prevents negative reviews.

A comment analysis engine generates insights that drive performance improvement. Praising top performers and coaching outliers results in behavior modification that promotes patient satisfaction and loyalty.

Security and Support

SmartER products comply with patient privacy and data security requirements defined by HIPAA and HITECH. Click here to view a summary . Our clients have 24/7 access to technical support.