TOM SCALETTA MD FAAEM FACEP
Tom obtained his undergraduate degree in mathematics and computer science and worked as an applications programmer before entering medical school. He completed a residency at Northwestern and is board certified in emergency medicine and clinical informatics. Tom is a certified professional in both patient safety and patient experience. He is the ED chairperson for Edward Elmhurst Health, a Chicago-area healthcare system. Tom designed the first computerized emergency department patient callback system in 1996 for a high-volume, community hospital, which was praised by the Robert Wood Johnson Foundation
PJ HUSSEY MS (TQM)
Chief Operating Officer
PJ is a healthcare strategist and operations expert specializing in hospital-payer relationships. He holds a master’s degree in TQM. PJ is an excellent communicator and adept at identifying and solving problems in a creative, constructive, and team-oriented manner. He is well characterized as having intense energy, precision with detail and exceeding expectations.
JULIE DANKER MSW CPXP
Chief Experience Officer
Julie created the first PX department for a prestigious healthcare system. She is a Six Sigma Green Belt with expertise in behavioral modification and process change management. Julie has presented at many national PX conferences including Beryl, and Cleveland Clinic, Planetree and Press Ganey. She co-created G.R.E.A.T.™ (http://greatservicestandard.com), a nationally-recognized communication service standard.