Find out how Edward Elmhurst Health, a Chicago-area system, underwent a patient experience transformation at two busy, hospital-owned immediate care centers.

Across calendar year 2015, Press Ganey satisfaction scores shifted from below the 50^th percentile to above the 90^th percentile. Average door-to-prover time decreased from 44 minutes to 11 minutes. Moreover, the transition was budget neutral and has been sustained ever since.

Tom Scaletta MD CPXP, ED Chair and Medical Director of Immediate Care for Edward Elmhurst Health, and Julie Danker LCSW CPXP, Chief Experience Officer for SmartER will share a fun, fast-paced presentation covering our burning platform, vision, collaboration, redesign, implementation and use of pertinent metrics.