SmartContact™ makes it easy for callback staff to track their service line call list and for managers and directors to check patient feedback.

Issue forwarding is automated. Built-in, customized notification triggers immediately relay serious situations are to appropriate team members and dovetail with existing workflows.

Every computer workstation becomes a virtual call center. Moreover, electronic surveys can double the reach of callback staff so they may focus only on those that require a personal attention.

next

By NO Comment July 31, 2017